Paddington Cleaner Terms and Conditions

These Terms and Conditions set out the basis on which Paddington Cleaner provides domestic and commercial cleaning services in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to these terms. Please read them carefully before scheduling any cleaning service. These terms apply to all standard and one-off appointments, recurring visits, deep cleaning, end-of-tenancy cleans, and any related tasks agreed in writing. They are designed to create a clear understanding of how we work, what we charge, what you may expect from us, and what we reasonably expect from you.

In these terms, references to “we”, “us”, and “our” mean Paddington Cleaner, and references to “you” mean the customer or any person acting on the customer’s behalf. If there is any inconsistency between these terms and a separate written quotation or service schedule, the written quotation or schedule will take priority only to the extent of the inconsistency. Nothing in these terms affects your statutory rights as a consumer under UK law.

Booking a cleaner may be made through the methods we make available from time to time, and all bookings are subject to acceptance and availability. When you submit a request, you are asking us to provide cleaning services on the basis of the information you have supplied, including the property type, size, condition, access arrangements, and any requested add-ons. We may ask for further details before confirming the appointment. A booking becomes confirmed only once we have accepted it and provided a confirmation message or schedule.

Booking Process and Service Scope

We aim to describe services accurately and to allocate sufficient time for the work requested. However, the final scope of a Paddington cleaning service depends on the details you provide and the condition of the premises at the time of attendance. If the actual work required is materially different from the information supplied, we may revise the quotation, adjust the duration, or decline to complete certain tasks where they fall outside the agreed scope. Any additional work must be agreed before it begins.

The customer is responsible for ensuring that the premises are reasonably ready for cleaning access on the agreed date and time. This includes allowing entry, providing keys or access codes where needed, and ensuring that utilities such as electricity and water are available unless otherwise agreed. If our team cannot enter the premises, or if the property is not ready for the agreed service, the visit may be treated as a late cancellation or a chargeable wasted attendance.

We may use contractors or employed staff to provide the cleaning service, and we may change personnel where necessary for scheduling, safety, training, or operational reasons. Any estimates of duration are approximate unless expressly stated as fixed. For recurring arrangements, the service may be adjusted from time to time to reflect changes in the property, cleaning priorities, or reasonable seasonal needs. Our objective is always to deliver a professional cleaning appointment that matches the agreed plan as closely as reasonably possible.

Payments, Fees and Invoicing

Unless stated otherwise in writing, all prices are quoted in pounds sterling and may be subject to VAT where applicable. Payment terms may vary depending on the nature of the booking, but where payment is due in advance, the appointment will not be secured until cleared payment is received. For one-off domestic work, payment may be required on completion or by the end of the service day. For periodic, commercial, or larger-scale jobs, we may request a deposit, staged payments, or full advance payment.

Any quotation is based on the information made available to us at the time of pricing. We reserve the right to amend the price if the actual service differs from the description provided, including where there is excessive dirt, significant clutter, additional rooms, restricted access, urgent timing, or extra labour is required. If we identify a price change before work begins, we will explain the basis for the adjustment and may pause the booking until you confirm acceptance.

We accept payment methods notified at the point of booking. If a payment is declined, reversed, or not received when due, we may suspend further services, withdraw any confirmed appointment, and recover reasonable costs associated with non-payment. Late payments may attract reasonable administrative charges and statutory interest where permitted by law. You must ensure that any card, transfer, or invoice details supplied are accurate and authorised for use.

Discounts, offers, or promotional rates, if made available, apply only in accordance with their stated conditions and may be withdrawn or changed at any time for future bookings. A discount does not create a right to repeat that offer on later appointments. If a dispute arises over a charge, you should raise it promptly so that we can review the service record, attendance notes, and any relevant quotation details.

Cancellations, Changes and Delays

You may cancel or reschedule a booking by giving reasonable notice. Unless otherwise stated in your quotation or confirmation, cancellations made with less than the required notice period may incur a fee to cover reserved labour time, travel preparation, and administrative costs. If we arrive at the property and cannot proceed because of access issues, unsafe conditions, or incorrect information supplied by you, the full or partial booking charge may still apply.

We will use reasonable efforts to attend on time, but arrival times are estimates and may be affected by traffic, weather, staff illness, delays at previous appointments, or unforeseen operational issues. If we expect a significant delay, we will attempt to notify you as soon as reasonably possible. We are not liable for delay caused by matters outside our reasonable control, although we will always try to rearrange the service where practical.

If we need to cancel or rearrange a visit for operational reasons, we will offer an alternative date where possible. Our liability for cancellation is limited to refunding any prepaid sums for the affected service, unless the law requires otherwise. We are not responsible for indirect losses resulting from cancellation or delay, such as missed deadlines, business interruption, or inconvenience, except where such loss arises from our negligence and cannot legally be excluded. A Paddington Cleaner appointment is therefore best booked with sufficient flexibility where timing is important.

Customer Responsibilities

You must provide accurate information when booking, including any details that may affect the service, such as fragile items, pets, parking restrictions, security arrangements, or known hazards. You should remove or secure valuables, confidential papers, jewellery, cash, and other personal items before the cleaning begins. We are not responsible for items that are lost, mislaid, or damaged because they were not safely stored, declared, or reasonably protected.

Where special instructions are required, they should be communicated clearly before the service starts. If you ask us to work in a particular area or around sensitive materials, you accept responsibility for ensuring that the instructions are complete and appropriate. You should also tell us about any surfaces, fixtures, or items that are delicate, incorrectly installed, or likely to be damaged by standard cleaning methods. We may refuse to clean or may limit work on items that appear unsafe or unsuitable.

Reasonable access to water, power, and workspace may be required for us to perform the service effectively. If the premises are heavily cluttered or contain hazards such as exposed wires, bodily fluids, mould, pests, or sharps, we may suspend the service until the issue is resolved or may apply an additional charge for specialist handling where lawful and appropriate. We reserve the right to leave a property if conditions pose a risk to health, safety, or lawful working practices.

Our Liability and Service Standards

We will carry out our services with reasonable care and skill, in line with applicable UK consumer standards and generally accepted professional practice. If you believe an area has been missed or not cleaned in accordance with the agreed scope, you must notify us within a reasonable time after the service so that we may assess the issue and, where appropriate, arrange a remedy. Our primary remedy will usually be to revisit and correct the relevant area, provided the issue was caused by us and remains suitable for re-cleaning.

We are not liable for pre-existing damage, wear and tear, hidden defects, stain setting, discolouration, or deterioration resulting from age, poor maintenance, unsuitable materials, or prior cleaning attempts. Some surfaces and materials require specialist treatment; if you have not informed us of their condition or limitations, we cannot accept responsibility for results that are affected by those factors. Likewise, we do not guarantee the removal of all marks, odours, limescale, mould, paint, grease, or ingrained soil where complete removal would be unreasonable or unsafe.

To the fullest extent permitted by law, our total liability for any claim arising from a service is limited to the amount paid or payable for the relevant cleaning service. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. This limitation applies to contractual, tortious, and statutory claims, whether direct or indirect, except where the law says otherwise.

We are not responsible for loss of profit, loss of business, loss of opportunity, or consequential loss arising from use of our services. We are also not liable for damage caused by defects in fittings, appliances, fixtures, or materials that were already vulnerable or improperly installed. If we do cause damage through our negligence, we will assess the matter fairly and may repair, replace, or compensate as appropriate, subject to verification and any legal limits on liability.

Waste Regulations and Disposal

Any waste removal or disposal service we provide will be carried out in accordance with relevant UK waste regulations and only where such service has been agreed in advance. Our standard cleaning services do not automatically include the removal of bulky waste, hazardous waste, clinical waste, electrical items, or materials requiring specialist handling. If waste disposal is requested, we will confirm whether we are able to handle it lawfully and what additional fees may apply.

You remain responsible for correctly classifying any waste you ask us to handle unless we have specifically agreed to assess and manage it ourselves. We may decline to move, transport, or dispose of items that appear to be hazardous, contaminated, illegal, or outside the scope of our service permissions. Where waste is collected by us, it must be presented safely, accessibly, and in a manner that allows lawful transfer and disposal. We may require you to separate recyclables, general waste, and prohibited materials before collection.

If we discover regulated waste on site that was not disclosed beforehand, we may stop work immediately and ask you to make the necessary arrangements. You must not ask us to dispose of items in a way that would breach environmental, transport, or waste management law. Any breach of waste law caused by inaccurate information, unlawful instruction, or concealment of material facts by you will be your responsibility, and you may be liable for related costs, penalties, or losses.

Complaints, Changes to Terms and Governing Law

If you have a concern about a service, you should raise it as soon as possible so we can investigate and, where appropriate, resolve the matter quickly. We may ask for relevant details, photographs, or access to inspect the issue. Complaints will be handled fairly and in a timely manner, with a view to reaching a practical solution consistent with these terms and applicable law. Any goodwill remedy offered does not amount to an admission of liability.

We may update these Terms and Conditions from time to time to reflect legal, operational, or business changes. The version in force at the time of booking will apply to that booking unless a later written agreement states otherwise. If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

These terms are governed by the laws of England and Wales, and any dispute arising from them or from the supply of services shall be subject to the exclusive jurisdiction of the courts of England and Wales. Nothing in this section affects any mandatory rights you may have under consumer protection law. By booking a Paddington cleaning service, you confirm that you have read, understood, and agreed to these Terms and Conditions.