Paddington Cleaner Service Terms and Conditions

These Terms and Conditions set out the basis on which Paddington Cleaner provides domestic and commercial cleaning services in the United Kingdom. By booking or using any cleaning service from Paddington Cleaner, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means any individual, company or organisation that requests or uses cleaning services from Paddington Cleaner.

Cleaner means any individual or team assigned by Paddington Cleaner to carry out the cleaning services.

Services means any cleaning service provided by Paddington Cleaner, including but not limited to regular domestic cleaning, one off cleaning, end of tenancy cleaning, deep cleaning and related services.

Premises means the property or area where the Services are to be carried out.

Agreement means the contract between the Client and Paddington Cleaner governed by these Terms and Conditions and the details of the relevant booking.

2. Scope of Services

Paddington Cleaner provides a range of cleaning services within its designated service area. The specific tasks, frequency and duration of the Services will be agreed at the time of booking and confirmed in a booking confirmation where applicable.

The Client is responsible for ensuring that the description of the Premises and required tasks is accurate so that the correct amount of time and resources can be allocated. Any additional tasks requested on the day of service are subject to availability and may incur additional charges.

3. Booking Process

3.1 Bookings can be made by the Client through the methods made available by Paddington Cleaner from time to time, such as online booking forms or other designated booking channels.

3.2 At the time of booking, the Client must provide accurate information regarding the Premises, the type of service required, any access restrictions, parking arrangements and any specific requirements. Paddington Cleaner is entitled to rely on the information provided by the Client.

3.3 A booking is considered provisional until confirmed by Paddington Cleaner. Confirmation may be given verbally or in writing. Once confirmed, a binding Agreement is formed subject to these Terms and Conditions.

3.4 Paddington Cleaner reserves the right to decline or cancel any booking at its discretion, including where the Premises are outside the usual service area, where there are health and safety concerns, or where the requested work is not suitable for the Services offered.

4. Access to the Premises

4.1 The Client must ensure that the Cleaner has safe and reasonable access to the Premises at the agreed time, including any necessary keys, access codes, parking permits or instructions.

4.2 Where keys are provided, the Client confirms that they are authorised to grant such access. Keys will be handled with reasonable care and stored securely when not in use. The Client should notify Paddington Cleaner immediately if keys are lost or stolen.

4.3 If the Cleaner is unable to gain access to the Premises at the agreed time, or if access is delayed due to the Client or any third party, Paddington Cleaner may charge for the full service or for any waiting time, as reasonably determined.

5. Client Obligations

5.1 The Client must ensure that the Premises are safe for the Cleaner to work in and that all necessary utilities, including water and electricity, are available.

5.2 The Client must inform Paddington Cleaner in advance of any hazards, risks, alarms, security systems, pets, or conditions that may affect the performance of the Services.

5.3 The Client must ensure that fragile, valuable or irreplaceable items are safely stored away. The Client is responsible for securing cash, jewellery, artworks and any sensitive documents prior to the Cleaner attending.

5.4 The Client must not request or induce the Cleaner to engage in any work that is unsafe, unlawful, or outside the agreed scope of Services.

6. Cleaning Standards and Materials

6.1 Paddington Cleaner will provide the Services with reasonable skill and care and shall use industry standard cleaning techniques appropriate to the nature of the Premises and the agreed tasks.

6.2 Unless otherwise agreed, Paddington Cleaner will provide standard cleaning equipment and materials. Where specialist products are required or requested, the Client may be asked to supply them or agree to an additional charge.

6.3 The Client must inform Paddington Cleaner in advance of any surface or item that requires special care or specific cleaning products. Paddington Cleaner is not liable for damage arising from the failure of the Client to provide such information.

7. Pricing and Payments

7.1 The price for the Services will be provided to the Client at the time of booking, based on the information supplied by the Client. Prices may be calculated per hour, per job, or on another agreed basis.

7.2 All prices quoted are exclusive of any applicable taxes unless stated otherwise. Any applicable taxes shall be added to the invoice at the prevailing rate.

7.3 Paddington Cleaner reserves the right to revise its prices from time to time, including where the nature or scope of the Services changes, where the Premises are materially different from the description given, or where additional time is required due to the condition of the Premises.

7.4 Payment terms will be communicated at or before the time of booking. Paddington Cleaner may require payment in advance, a deposit, or payment on completion of the Services, depending on the type of service.

7.5 The Client must pay all invoices in full by the due date specified. Failure to make payment may result in suspension of Services, cancellation of future bookings and the addition of late payment charges or interest as permitted by law.

8. Cancellations and Rescheduling

8.1 The Client may cancel or reschedule a booking by giving Paddington Cleaner reasonable notice in accordance with the cancellation policy provided at the time of booking.

8.2 Where the Client cancels or reschedules a booking with less than the required notice, Paddington Cleaner reserves the right to charge a cancellation fee, which may be up to the full price of the booking.

8.3 Paddington Cleaner may cancel or reschedule a booking in circumstances beyond its reasonable control, including but not limited to severe weather, transport disruption, illness, equipment failure or other events of force majeure. In such cases, Paddington Cleaner will endeavour to offer an alternative appointment as soon as reasonably practicable.

8.4 If the Cleaner attends the Premises and is unable to perform the Services due to reasons attributable to the Client, including lack of access or unsafe conditions, this may be treated as a late cancellation and the applicable cancellation fee may be charged.

9. Complaints and Service Issues

9.1 The Client should inspect the Premises after the Services have been carried out and raise any concerns as soon as possible, ideally within 24 hours of completion.

9.2 Where a complaint is made within a reasonable period and is justified, Paddington Cleaner may, at its discretion, offer to re clean the affected area, provide a partial refund or agree another appropriate remedy.

9.3 Complaints raised outside a reasonable period may be more difficult to assess and Paddington Cleaner may not be able to offer a remedy where the condition of the Premises has materially changed since the Services were completed.

10. Liability and Insurance

10.1 Paddington Cleaner will take reasonable care when providing the Services and will maintain appropriate insurance cover in respect of its legal liabilities.

10.2 Paddington Cleaner is not liable for:

a. Normal wear and tear, pre existing damage, or defects in the Premises, fixtures or fittings.

b. Discolouration, deterioration or damage to surfaces or items that cannot be cleaned without risk of damage, or where the Client has not disclosed relevant information.

c. Loss of cash, jewellery, valuables or items of a uniquely sentimental or irreplaceable nature, which should not be left unsecured at the Premises.

10.3 To the fullest extent permitted by law, Paddington Cleaner shall not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, loss of opportunity or loss of enjoyment arising out of or in connection with the Services or these Terms and Conditions.

10.4 The total liability of Paddington Cleaner for any claim arising out of or in connection with the Services or these Terms and Conditions shall not exceed the total amount paid or payable by the Client for the specific Service giving rise to the claim.

10.5 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be limited or excluded.

11. Waste Handling and Environmental Regulations

11.1 Paddington Cleaner will handle general household and commercial waste generated during cleaning in accordance with applicable UK waste and environmental regulations.

11.2 The Client is responsible for informing Paddington Cleaner of any hazardous, clinical, chemical or otherwise regulated waste present at the Premises. Such waste is outside the scope of standard Services and will not be removed or handled unless expressly agreed and compliant with applicable regulations.

11.3 Paddington Cleaner will not remove large items of furniture, construction debris, white goods or bulky waste unless specifically agreed in advance. Additional charges may apply and relevant waste carriage and disposal rules must be followed.

11.4 Where waste is to be disposed of off site, it will be transported and disposed of only through lawful and appropriate channels. The Client must not request or encourage disposal of waste in any unlawful or improper manner.

12. Health and Safety

12.1 Paddington Cleaner is committed to maintaining high standards of health and safety for Clients and Cleaners. All Services will be carried out in a manner consistent with applicable health and safety laws and guidance.

12.2 The Cleaner may refuse to carry out or continue any task that they consider unsafe, unsanitary to an extreme degree, or beyond reasonable expectations for the type of service booked.

12.3 The Client must keep pets and children away from areas where cleaning is in progress and ensure that the environment is safe, including the safe use of any cleaning products left at the Premises.

13. Personal Data and Confidentiality

13.1 Paddington Cleaner will collect and process personal data from Clients as necessary to provide the Services, manage bookings, process payments and respond to enquiries.

13.2 Any personal data collected will be handled in accordance with applicable data protection laws in the United Kingdom. Additional information on data handling may be provided in a separate privacy notice.

13.3 Paddington Cleaner and its Cleaners will treat the Premises and any information obtained in the course of providing the Services as confidential and will not disclose such information to third parties except as required by law or as necessary to provide the Services.

14. Force Majeure

14.1 Paddington Cleaner shall not be liable for any delay in or failure to perform its obligations under these Terms and Conditions where such delay or failure is due to events beyond its reasonable control, including but not limited to acts of God, adverse weather, strikes, lockouts, transport disruption, power failures, epidemics, or changes in law.

14.2 In such circumstances, Paddington Cleaner will seek to notify the Client as soon as reasonably practicable and will endeavour to reschedule the Services when the event has passed or the impact has reduced.

15. Amendments to Terms and Conditions

15.1 Paddington Cleaner may update or amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise communicated to Clients.

15.2 The Terms and Conditions in force at the time of the Client's booking will apply to that booking, unless a change is required by law or the parties expressly agree otherwise.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any Agreement arising between Paddington Cleaner and the Client, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these Terms and Conditions or the Services, without prejudice to any mandatory rights the Client may have to bring a claim in another jurisdiction under consumer protection laws.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by Paddington Cleaner in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.

17.3 The Client may not assign or transfer any rights or obligations under these Terms and Conditions without the prior written consent of Paddington Cleaner. Paddington Cleaner may assign or subcontract its rights and obligations where necessary to provide the Services, provided that this does not materially affect the Client's rights.

17.4 These Terms and Conditions, together with any specific terms agreed at the time of booking, constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings or agreements.